Inquiries
Get Inquiry
Retrieve a single inquiry with populated polymorphic source data. Results are filtered by the organization associated with the API key.
Authorization
bearerAuth AuthorizationBearer <token>
Bearer token authentication for API access.
In: header
Path Parameters
inquiryId*string
The unique identifier for the inquiry
Response Body
application/json
application/json
application/json
application/json
curl -X GET "https://api.sophiie.ai/v1/inquiries/in_abc123"{
"id": "in_xyz789",
"tag": "urgent",
"summary": "Customer inquiry about new service offering",
"isFirstInquiry": true,
"isRead": false,
"leadId": "ld_abc123",
"createdAt": "2023-01-01T00:00:00.000Z",
"source": "CALL",
"data": {
"id": "123456",
"summary": "Customer inquiry about service",
"keyPoints": [
"Interested in premium service",
"Needs quote"
],
"recordingUrl": "https://example.com/recording.mp3",
"transcripts": [
{
"id": "string",
"created_at": "string",
"text": "string",
"user": "assistant"
}
],
"direction": "LEAD_TO_AI",
"duration": 300,
"startedAt": "2023-01-01T10:00:00.000Z",
"endedAt": "2023-01-01T10:05:00.000Z",
"endedBy": "user"
}
}{
"success": false,
"message": "Invalid or expired token",
"error": {
"status": 401,
"message": "Invalid or expired token"
}
}{
"success": false,
"message": "Not found",
"error": {
"status": 404,
"message": "Not found"
}
}{
"success": false,
"message": "Internal server error",
"error": {
"status": 500,
"message": "Internal server error"
}
}